Frequently ask questions

My order

I didn't receive my order.

Orders placed and paid before 3:00pm (Monday-Friday) are dispatched the same day except for holidays. Notifications are sent by e-mail within 24 hours. You can check your order status in "History and details of my orders" (see "Your account" section).

Can I modify or cancel my order?

Once your order is confirmed, it is automatically transferred to our logistic service and we will not be able to modify or cancel your order. Please double check your cart before payment.

Where can I download my invoice?

Invoices are sent to your e-mail. They are also available in "History and details of my orders" (see "Your account" section).

Your account

How can I create an account on

You can create your account during authentification process when you place your first order. Instructions will be given to help you create your account.

How can I change my personal information?

You can change your personal information in "My personal information" (see "Your account" section).

I forgot my password. How can I reset it?

If you forgot your password, click on "Forgot your password?" on the authentification page. You will receive an e-mail where we will explain you how to create a new password.

Why can't I log in?

If you can't log in, it means that you entered the wrong e-mail address or password. If you forgot your password, click on "Forgot my password?" on the authentification page. An e-mail will be sent to you to explain how to reset your password.


How long will it take for my order to ship?

Orders placed and paid before 3:00pm Monday through Friday are shipped the same day except for holidays and weekends. Order updates and tracking notifications are sent by e-mail within 24 hours.

What are the shipping costs and the delivery time?

Delivery time and shipping costs depend on the type of carrier that you choose for your order as well as on the destination of the parcel. Detailed shipping information is provided in the Shipping section.

After-sales service

My request concerns an order that I placed on

Customer Service - Contact us

My request concerns a product that I didn't buy on

If you have questions or claims about a Kangertech product that you bought on a different website or in a retail store, please contact their after-sales service..

Picking the right vaping equipment

How to choose your vaping equipment?

To pick the right type of vaping equipment for you, please contact our team via the following link:

Customer service - Contact us